ACCOUNTS

To access your account you would've needed to have set up an account when you originally made a purchase. If you made a purchase as a Guest you wouldn't have an account in our system. To remedy this, register for a new account this will associate all your past orders together.

If you do already have an account with us and have forgotten your password you can reset it.

Once you have recovered your account details, you can login.

GENERAL

Yes, we are a New Zealand-based business. However, we source our products from global distributors to provide our customers with a wider range of affordable options that are not typically available in New Zealand stores. As a result, our products are shipped from overseas.

Great Value
You’re not paying for our bricks and mortar, our staff costs are low, this means you pay less at the checkout.

Track & Trace
It can take up to 10 days before you receive the international tracking. Delivery can take 15-60 days.

Safe Payment
Wide range of payment options, we create a payment experience that is easy and secure.

24/7 Support
Get instant answers 24 hours a day, 7 days a week, 365 days a year by our automated help centre.

We do not have a physical store, nor do we hold any stock.

As a New Zealand business we pride ourselves on sourcing affordable nail products from global distributors that you won’t find in New Zealand stores.

You’re not paying for our bricks and mortar, our staff costs are low, this means you pay less at the checkout.

The best way to get an INSTANT answer to your question is to visit our help centre.

There you will find answers to many of our commonly asked questions, or you can contact our customer care who will be able to assist you with your query.

HELP CENTRE - INSTANT ANSWERS

ORDERS

We pride ourselves on processing orders as efficiently as possible. The majority of our orders are processed instantly, as our ordering system is automated. In the unlikely event that your order has not been processed, we may be able to cancel it and refund your payment.

To request a cancellation, please go to our contact page and submit an enquiry for Request a Cancellation.

We do not have to give a refund if you change your mind about a purchase.

Unfortunately it is unlikely that we can change the order as the majority of our orders are processed instantly as our ordering system is automated. In the unlikely event that your order has not been processed, we may be able to change it, please let us know as soon as possible.

Once your order has been shipped we can't change your address or any part of your order. You can contact New Zealand Post and ask for an address redirect once your item is in New Zealand.

If you are unsure about the sizing of the product you want to purchase, please follow these steps:

  1. Look at the images on the left side of the product listing first.
  2. Check the specifications below the product listing, as this may include sizing information.
  3. If there is no sizing information for the product, please contact us for more information before placing your order.
  4. If you place an order without checking the sizing information and receive an incorrect product, we cannot be held responsible for it.

We highly recommend checking the sizing information before placing an order to ensure that you receive the correct size.

Please note that it can take up to 3-7 days before you receive the international tracking information for your order. Delivery can take anywhere from 15 to 35 days, depending on your location and shipping method.

We want to provide our customers with affordable products, which is why we don't have a physical store and our staff costs are low. This means that you pay less at the checkout for the products you love. Thank you for choosing to shop with us!

Once your order has been processed, we cannot cancel it. Please make sure you choose your products carefully, as we do not cancel orders if you change your mind or if you no longer need the items.

Please note that we do not guarantee delivery timeframes. The delivery estimates provided are for guidance purposes only and are subject to change based on factors outside our control, such as the mail system. Therefore, we cannot guarantee that you will receive your parcel in time for special occasions, such as birthdays or other events. Please keep this in mind when placing your order. Thank you for understanding.

Please be aware that it can take up to 3-7 days before you receive the international tracking number for your parcel. Additionally, the delivery time can take between 15-35 days.

If your tracking information shows that your parcel has been in transit for 35 days, it does not necessarily mean that it is lost. There may be several reasons for this delay, including less freight flights, a backlog of mail, customs clearance, and other factors related to the current global situation.

In some cases, the tracking information may show cancellation. If you see this, please let us know immediately, and we will investigate the matter and re-issue the tracking number if necessary.

If you believe your parcel is lost or cancelled, we recommend that you contact us through our contact page and submit an enquiry for "Parcel Lost or Cancelled". We will do our best to help you track down your parcel or find a resolution to the issue. Thank you for your understanding.

REFUNDS

Please note that where products are faulty or damaged upon delivery, photographic evidence of the damage or fault must be submitted to support via the contact page as soon as possible of receipt of the product.

To lodge a claim:

  • Simply contact our support team through your account dashboard and provide our team with a description of the fault. To assist our team in providing you with a speedy resolution, please include photos and/or a short video demonstrating the damage or fault with your product.
  • Our support team will review your claim and in the first instance, attempt to troubleshoot and resolve the issue for you without the need to return your product.
  • If it is determined via troubleshooting that your product may be faulty, our team will provide instructions to have the product returned for assessment. If the product does need to be returned, we will arrange return shipping at no cost to you.
  • Once we receive the product, our experienced team will assess it and determine how to best resolve the issue.
  • As an online retailer, we do not have a physical retail store where you can return your faulty products. As such, it is important that you provide our team with as much information as possible (including photos and/or videos) to ensure your product fault can be diagnosed promptly, and so that we can resolve your issue.

We will repair your product where possible and may need to order parts that are required to complete this. We will replace the product if necessary. Depending on the nature of the fault, you may be entitled to a refund or a replacement.

Once we have assessed your product we will then instruct you to return your product if we deem it necessary for it to be fixed, replaced or remedied.

  • Please do not return your product to the address on your shipping label.
  • Please include your original courier packaging when possible.
  • Please do not send your product back if you have not been instructed to.
  • Please do not send your product back if you have changed your mind on your purchase.

We do not have to give a refund if you change your mind about a purchase - so please choose carefully.

If you have already used your product we cannot accept a return or refund.

If the product you have bought is faulty, we will provide a remedy as required by the Consumer Guarantees Act.

We do not have to give a refund if you change your mind about a purchase or selected the wrong option - so please choose carefully.

If the product you have bought is faulty, we will provide a remedy as required by the Consumer Guarantees Act.

So when you're at the checkout, take a second to run your eye over your order for any slips of the finger before submitting because once you've submitted it, it's too late!!

Please do not send your purchase back to the manufacturer nor to the address on the shipping label.

SHIPPING/TRACKING

If you are looking for an update on your order go to our contact page and submit an enquiry for Tracking & Shipping.

If your tracking shows that your parcel has been in transit for 35 days this does not mean it is lost. It may be held up for numerous reasons including less freight flights, a backlog of mail, customs and because of the current climate.

In some cases the tracking will show cancellation, please let us know immediately if you see this, we will investigate and if necessary re-issue the tracking.

We would recommend you go to our contact page and submit an enquiry for Parcel Lost or Cancelled.

It can take up to 3-7 days before you receive the international tracking. If you have not received your tracking, we would recommend you go to our contact page and submit an enquiry for Tracking & Shipping.

Please make sure you use the same Name, Email and Order Number you used at time you placed your order.

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